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Kangjin Beauty - Optimizing Customer Care Solutions with Pancake
KangJin Beauty is a well-known beauty clinic in South Korea, specializing in non-invasive skin treatments and certified by FDA and KFDA. This has earned the trust of many customers. With Pancake’s help, KangJin has improved its customer management and care, leading to better results in advertising and stronger customer connections.
Kangjin Beauty - Optimizing Customer Care Solutions with Pancake
KangJin Beauty is a well-known beauty clinic in South Korea, specializing in non-invasive skin treatments and certified by FDA and KFDA. This has earned the trust of many customers. With Pancake’s help, KangJin has improved its customer management and care, leading to better results in advertising and stronger customer connections.
Challenge: Ensuring High-Quality Customer Service
To meet the growing customer demand and maintain high-quality service, KangJin needs to optimize its operations and adopt advanced technology. This not only improves efficiency but also helps control costs, ensuring customer satisfaction and sustainable growth in a competitive environment.
Enhance Chat Management Efficiency with Pancake

Enhance Chat Management Efficiency with Pancake

Messages and comments from all channels like Facebook, Zalo, Website, etc., are centralized in a single interface. The Pancake system automatically assigns conversations to customer service agents, along with powerful response tools. This helps agents respond faster, provide more personalized and consistent support, which is key to increasing customer satisfaction and repeat purchases.

Optimize Customer Service with Botcake

Optimize Customer Service with Botcake

With smart automation technology, Botcake provides quick and accurate responses, ensuring customers feel valued at all times. This automated solution not only saves time and costs but also enhances the customer experience, helping businesses build long-lasting and sustainable relationships.

Webcake - A Solution to Increase Customer Conversions

Webcake - A Solution to Increase Customer Conversions

Webcake provides a professional landing page solution that optimizes marketing campaigns and increases conversion rates. With simple features, Webcake helps design attractive landing pages, optimize messaging, and create a seamless customer experience, all without the need for technical skills.

The successes KangJin Beauty has achieved
Kangjin Beauty has achieved great success with three key solutions: faster customer response times, improved conversations, 24/7 automated services for an outstanding experience, and optimized landing pages to significantly increase conversion rates. Together, these have driven sustainable growth and exceeded expectations!
-20%
Lower cost per conversation
+66%
Higher qualifed leads
+34%
Higher appointment rate
Mr. Ji-soo Kim
CEO KangJin Beauty
Since using Pancake, everything at Kangjin Beauty has become much easier and more efficient. Managing messages from different channels is now so convenient, our team responds faster, and customers are very satisfied. It’s truly a simple solution that delivers surprising results. This change has not only improved our customer experience but also created a more professional and connected work environment
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